At OTIMO Tech Market, we prioritize client satisfaction and strive to deliver exceptional value through our consulting services. Our refund policy is designed to ensure transparency and fairness, providing clear guidelines for refund requests. Please read this policy carefully to understand the circumstances under which refunds may be issued.

1. Eligibility for Refunds

Refunds will be considered under the following conditions:

• Service Not Delivered: If the agreed-upon services have not been delivered within the specified timeframe.
• Unsatisfactory Service: If the delivered services do not meet the agreed-upon quality or scope as outlined in the service agreement.
• Cancellation: If the client decides to cancel the service prior to the commencement of the project.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of Mind: If the client changes their mind after the commencement of the project.
• Partial Completion: If the project has been partially completed and the client decides to cancel the remaining services.
• Delays Caused by Client: If the delays in the project are due to the client’s failure to provide necessary information or feedback in a timely manner.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to our support team at support@otimotechmarket.com with the subject line “Refund Request”.
2. Provide Details: Include your name, contact information, service details, and the reason for the refund request.
3. Review: Our team will review your request and may contact you for further information or clarification.
4. Decision: You will be notified of the decision within 10 business days. If approved, the refund will be processed and credited to the original method of payment within 14 business days.

4. Partial Refunds

In certain situations, partial refunds may be issued based on the proportion of services delivered and the work completed up to the point of cancellation.

5. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at:

Email: support@otimotechmarket.com
Address: 27 Old Gloucester st London UK.

We value your business and are committed to providing high-quality consulting services. Thank you for choosing OTIMO Tech Market.